Terms and conditions

1. What we provide

A-Z Space is a software platform for running events: website, tickets, attendees, check-in, messaging, documents and reports. The organiser (“the client”) picks the modules for each event and uses them from their account.

The azspace.ro website presents the platform. The pricing configurator’s estimates are indicative and are not a binding offer; the offer is sent in writing after talking with the client.

2. Attendee payments and the 0% commission

We do not handle ticket sales money and keep no commission on tickets. Attendee payments are processed through the client’s own processor account (NETOPIA, Stripe or another supported processor), held directly between the client and the processor.

Consequently the client is the seller of the tickets to attendees: the money goes straight to their account, and the processor’s fees apply under their agreement with the processor. The client is responsible for prices, invoices to attendees, refunds and the conditions of attending the event.

We only charge for the platform, per event or as per the contract, against an invoice.

• Ticket money: straight to the client’s account
• Processor fee: under the client’s agreement with the processor
• A-Z Space price: per event, known upfront

3. Account and access

The client is responsible for the people they give access to the account and their roles, and keeps sign-in details confidential. They let us know at once if they suspect unauthorised access.

4. Attendee data

For attendee data, the client is the controller and we are the processor: we process it only to run the platform, on the client’s instructions and under the data processing agreement in the contract. We never sell or reuse this data.

The client can export the data of their events at any time.

5. Fair use

The platform may not be used for illegal events or content, for unsolicited messages to people who have not consented, or to try to get around security measures. We may suspend access in these cases, notifying the client.

6. Availability and support

We do everything we can to keep the platform available, especially on event days. Check-in is designed to work without internet precisely for the situations nobody controls. The level of support and any availability commitments are those in the contract.

7. Intellectual property

The platform, its code and design belong to us. Content uploaded by the client — texts, images, logos, lists — remains the client’s, who grants us the right to use it only so the platform can display and process it.

8. Liability

Our liability is limited to direct damage and to the amount paid for the event concerned, except where the law does not allow such a limit. We are not liable for the services of payment processors, email or SMS providers chosen by the client, nor for running the event itself.

9. Governing law

These terms are governed by Romanian law. We first try to settle any disagreement amicably; failing that, the courts at our registered office have jurisdiction.

10. Contact

Write to us at [email protected] or call +40 773 932 044.